State Bank Of India [SBI] — another balance

Sir mena 20/01/2019 ma ak vivoy93 phone jagdama mobile hub (gstin:09HLCPS3182R1Z3) jagat farm greater noida up sa pershage kiya . Jiska total amount 13990 tha pr mena uski EMI 6month k leya 2331.65rs ki banvai. Pr 24 january ko mera bil bna usma Full payment add kr deya. Jiski jma karna ki lest date 13febuary 2019 thi pr mena 11febuary ko derect card ma 13000rs jma kra deya, iska babjud 13feb ko mera account sa 23978rs otodabit ho gya. Issa mera total amount 36978rs kt gya. Iska leya mena kafi bar comstomer care ko phone keya pr unhona next month k bil bnana tk rok deya. Ab 24feb ko bil bna na to rebuary month ka total amount so kiya or na he mera rs. refair kiya or ab mena costumer care sa bat ki to unhona bola ki ab aapki EMI bhe bil ma aad ho rahi hi. Sir aapsa request ha ki jb mena phone emi pr leya to total amount kyu leya . or total amount lena k bad ab EMI q add kr reha ha mera bil ma . Sir mera proglam ko solve karna ki kirpa kra