State Bank Of India [SBI] — ATM Pin is not received

Address:

743233

I have applied for ATM and received it almost after 30 days of Application. Now, I went to office and they told a number and format to text to get PIN. But I received "Dear customer your credentials not found in database. please provide valid credentials sbi"

Name- DEBLEENA SARKAR
account number -[protected]

Previously they provided me a wrong number to text. I verified it through online and then got the actual number. But Now I received this above mentioned message from them.