[Resolved]  State Bank Of India [SBI] — Cash not dispensed for INR 5000

Address:

110096

Sir/madam,
I used my yes bank atm card to withdraw rs.5, 000/- at state bank of india atm at new ashok nagar oppositr icici bank atm 110096, new delhi, on 02/04/2017. But money was not dispensed. I received the sms with txn no. Ats:[protected]:hfbc[protected]:+sbi ashok ngr delhi stating "inr 5, 000.00 debited to ac..". But the money was debited on 02/04/2017 with the same txn no hfbc[protected]. I have registered complaint to yes bank call center, though rs.5, 000/- which was debited on 02/04/2017 is not yet credited. I request you to kindly arrange to get back rs.5, 000/-.
The details are as following.

My yes bank a/c no. Is [protected]
Customer id - 1192145
Branch : atta branch sec -18 noida.
Branch ifsc code : yesb0000085
Txn no – hfbc[protected]:+sbi ashok ngr delhi
Time _ 03:43:28 hrs
Date – 02/04/2017
Amount -5000/ rs
Complaint nos
1) cs[protected]
2) cs[protected]

Also

Effective from july 01, 2011, banks shall have to pay customers rs 100/- per day for delays beyond 7 working
Days from the date of receipt of the complaint. This shall have to be credited to the account of the customer without
Any claim being made by the customer. Any customer is entitled to receive such compensation for delay, only if a claim
Is lodged with the issuing bank before 30 days of the date of transaction.

Thanking you sir,
Rajo singh
[protected]
Rajo. [protected]@gmail.com

Also attaching reply of mail chain from yes bank.

Dear mr. Singh,

Greetings from yes bank ltd.

This is further to our mail.

With reference to your concern regarding the cash not dispensed for inr 5000/- at other bank atm on april 02, 2017, we inform that we have raised a chargeback with the acquiring bank for the said transaction on april 03, 2017. However, the acquiring bank had rejected the chargeback on april 10, 2017 stating successful transaction. Based on your representation, we have raised second level chargeback (Pre-arbitration) for the disputed atm transaction, on april 18, 2017. However, the acquiring bank had again rejected the chargeback on may 11, 2017 stating successful transaction and providing valid atm logs for the disputed transaction. Hence, we regret our inability to credit the disputed amount to your account.

Further, we inform that we have raised a request for cctv footage of the disputed transaction from the acquiring bank, however, we haven’t received the atm cctv footage in order to validate your dispute. Hence, we request you to raise your concern with the banking ombudsman for further investigation.

Please let us know if you require any further information / clarification in this regard.

We thank you for banking with us and look forward to your continued patronage.

Assure you best of our services.

In case you need any further assistance, we request you to kindly get in touch with us through our yes touch phone banking numbers listed below.

Thank you

Sincerely,

Krishnamurthy a

Office of head grievance redressal

Yes bank