State Bank Of India [SBI] — charging of annual fees for sbi elite card

Address:	Mumbai City, Maharashtra, 400709
Website:	sbicard.com

I was holding sbi elite card for a year with card number ending 9722.in october 2018 month, there is annual fees levied for rs 5000 plus gst. I have called customer care in end of october 2018 month to discontinue the card (After paying all dues except annual fees) and reversal of annual fees as i am no longer want to continue with this card. Customer care executive has told that fees will be reverse and card will be closed within 7 days which is 1st week of november. However my card was still not closed and annual fees was also not waived off till date.

Again i have received the call in december month for making overdue payment which is due to annual fees. I have again told everything and customer executive said that your card will be closed within a week with waiver of fees. However today again i received call from sbi card to make overdue payment and not they were saying that annual fees can not be waived off. I have no idea this is the height of bad service from sbi card and that too with elite customers.

Request you to close the card on immediate basis with reversal of fees.