State Bank Of India [SBI] — Claim Process

Address:

Tiruvannamalai, Tamil Nadu, 624706

I'm writing to let you know my experience with SBI branch, Kovilur, Vedasandur Taluk, Dindigul District. Today I visited your Kovilur branch to claim the term deposit as nominee. The treatment received at the branch was a shocking experience. I was told to fill in a claim form. When questioned about why witness need to provide their account number. The branch manager was very rude and warned me that if I don't provide the account number of the witnesses I won't get the money.

My question was never answered and I felt like threatned. In my opinion, asking account number of witnesses is not required because it is a confidential information of individuals.

My request is to treat customers visiting branch with respect and not to threaten them. When asked about higher officer's contact number, the branch manager was asking me to find on my own.

Kindly let me know the outcome of this request.