State Bank Of India [SBI] — credit card money

Address:

F- 125 B, lado Sarai, near turkana kua, New Delhi, Delhi, 110030

Two months ago i closed my sbi credit card, i was promised a refund of 3700 rs on my last payment, now my card is closed and my statement shows remaining amount of rs -3700.

Since 2 months i contact sbi bank again and again to send my money to my hdfc bank account but they do not help me in any way, they just transfer me to an automated call where i have to put in my bank account number then they tell me "oh sorry, our automated system is not working pleae try next week".

This has been a routine since last two months and today they said, they cannot help me because ivr is not working and lied to me saying sir please cut the call you will get money before 29 i asked them to give me that in written they got rude and simply said we cant help you.