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State Bank Of India [SBI] — deducted amount even when transaction failed

Recently i used my debit card for some purchase on 22.01.19. For an amount of 1333.00. The transaction was shown as cancelled. But when i checked my account the amount has been debited. I had repay the amount again on 25.01.19 on request from the shop owner. Usually such debit gets reversed but now even after 10 days the amount has not been credited back to me.
deducted amount even when transaction failed
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Complaint Status


[Feb 01, 2019] State Bank of India [SBI] customer support has been notified about the posted complaint.
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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    29%
    Complaints
    23833
    Pending
    0
    Resolved
    6838
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    View Full Information
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