State Bank Of India [SBI] — deduction from savings a/c to ppf without consent

Address:

Golaghat, Assam, 785614

Sir/Madam,
Myself Rituparna Manikiyal, w/o Kalyan Bora. I have a SBI savings+salary account and a PPF account in the Dergaon branch ( SBIN0002048) of Golaghat District of Assam. My savings a/c is [protected]and PPF a/c is [protected].
I want to draw your attention that once in a month I regularly transfer a sum of Rs 5000 from my savings a/c to PPF through netbanking mode. In that way, I have completed only ten transactions in this year. But today, when I tried to transfer the said amount to ppf, it shows that already 12 transactions to ppf have been completed by me in a financial year and I am barred from any further transactions. When I enquire about the matter it comes out that two extra transaction of Rs.200 each(one in 1Dec, 2017 and the other is 1Jan, 2018)auto debited from my savings a/c to ppf a/c as standing instruction which I never authorised.So, my complaint is,
1.How can a branch auto debit an amount as an SI without my consent to any ppf or RD?
2.I have maintain a systemetic income tax saving formula every month by deposit in my ppf a/c. So, due to this fault of branch I cannot deposit any more amount in my ppf for this financial year and this surely increase my IT burden.Can SBI compensate my losses?
3.Moreover, the employees of Dergaon branch of SBI are not cooperative and they often misbehave the other customers too. When I first apporoach to them regarding this matter, they simply ignore it and ask me to come next month.
Therfore, I decided to approach you through email and hope you will surely resolve my matter at the earliest possible. Please consider this email as a formal complaint letter.
In the next step I am going to lodge complaint against this blunder in agencies like Financial regulatory authority of India and other central government agencies.
Thanking you,
Rituparna Manikiyal
Ph no [protected]/[protected]