State Bank Of India [SBI] — delay in payment o[censored]nauthorized access of 20000

Address:j 12, mayur vihar iii, 110096

Hi all,
I am prafulla kumar pandey, sbi a/c-[protected].20000 o[censored]nauthorized transactions happened from my account on 22 feb 2019 in the form of account withdrawal (Txn:[protected] &[protected]. . Same time, i informed sbi customer care, informed about the incident, blocked my card & complained for unauthorized access ([protected] & [protected]). Next day reached bank & informed the bank manager. Bank manager asked for police complain & other documents. I handed over all document. I inquired about my case on very 15 days.in the month of may, it was told to me my case has been approved & will get back my money in just 1 to 2 weeks. But suddenly, in the month of june or july, manager changed & new manager came into the role. I asked her about the progress of my case. Firstly she was not aware about the same. When i told her incident, she looked into the case & asked for 2 more weeks. Every time, i asked her about the progress, her response was "it will take one more week". But 3 more months happened. But still i did not get any resolution.
I want to raise a complain against sbi for delaying my case & not providing my money back.
Please look into the case & help me out. I took 3-4 leaves from my office to visit the bank but getting nothing except delay. Bank personnel have made me mentally disturbed.

Regards, prafulla[protected]
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Sep 18, 2019
Updated by prafulla1234
may i expect any resolution for this complain?
Sep 19, 2019
Updated by prafulla1234
any update??
Sep 20, 2019
Updated by prafulla1234
Any update by SBI?
Oct 12, 2019
Updated by prafulla1234
please provide an update for this? it happened around one month for raise this complain. how much time it will take to provide a resolution.
Oct 20, 2019
Updated by prafulla1234
any update on this??? since one month i am asking for updated but not getting any update?? should i expect update? kindly provide an update???
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please provide an update for this? it happened around one month for raise this complain. how much time it will take to provide a resolution.

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