[Resolved] State Bank Of India [SBI] — delay in refunding excess paid amount

lbodibaski

from Chennai, Tamil Nadu

Address:

600015

I had no outstanding in my sbi credit card, but i made a payment mistakenly to my sbi card instead of scb card. I raised a complain to the customer care and the guy asked me to send a letter along with pan card copy, i did upload the same in their portal as he guided. Received a sms as the same will be resolve within 17th oct 2018, but not. I received a call on 19th oct 2018 and asked me to send the letter with attested pan card copy again.
It seems that sbi is using my 1 lakh rupee for lending it to other without paying me interest?
This is kind of cheating genuine customers. This is like making the genuine customer go wrong. I want my money back immediately.

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Dec 5, 2018

Complaint marked as Resolved

State Bank of India [SBI] customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

State Bank of India [SBI] Customer Care's response Dear Customer, Apologies for the inconvenience caused. Please message us your contact details & we shall connect with you to address your issues.