State Bank Of India [SBI] — dematting stock certificates

Address:

Mumbai City, Maharashtra

I sent sbi cap securities bombay branch stock certificates for dematting. I stay overseas. Without even discussing anything with me they sent me those shares back overseas and upon inquiry told me some corrections needed in application forms which could have been easily solved by email and there was no need to send shares back to us. I have been trying to get help from sbi escalation department to resolve the issue. This is going over for over six months now with no results! I have been in touch with anissa nayak of sbi escalation department and another lady from nri customer service priya gupta with no help to resolve my issue. I want this complaint sent to ceo of sbi and manager in charge to solve the problem. It is especially hard for nri to deal with irresponsible customer service.
Thanks