State Bank Of India [SBI] — did not receive fbb welcome voucher with sbi fbb styleup credit card

I have taken an SBI StyleUp Credit Card and paid the first bill on 11 Dec 2017. However, still waiting for the promised "FBB Welcome Gift Voucher worth 500 Rs". Now i am even concerned about the other promises which was made by SBI including anniversary gift of 2000 bonus reward point (worth Rs 500) every year on paying renewal charges (which ideally make card free for lifetime).

As per the SBI representative, when the customer pays the first bill of the credit card, they are supposed to get a welcome gift voucher of FBB worth Rs. 500 which SBI did not provided.

Its really disappointing to see for such small things, customer need to contact the customer care N number of times which they shouldn't ideally need to do and required lot of followup with SBI who is always in NOT RESPONDING state.

This issue is still not resolved. Request you to escalate the case to higher management of SBI to look into these matter closely to resolve existing issues and avoid inconvenience to future customers.

Best Regards,
Prince Rambade
+91-[protected]