State Bank Of India [SBI] — fraud transaction on my bharat petroleum sbi credit card

Address:

Thane, Maharashtra, 421204

Hi team,
I am a bharat petroleum sbi credit card holder yesterday around 12:52pm i received the call asking that maam we got to know you tried resetting your pin that got declined so this is an ivr call we are here to help ypu. She was confirming all my deatils my aadhar card, pan card number, official address etc etc and then she said there is rewards point on your cards you may use it as u want for 9999/- and told to share the otp for resetting your pin later i got the message my 3 transactions were made 1st is for 999/- 2nd is for 6999/- and 3rd is for 9999/- later on i immediately went to fort sbi mumbai branch they asked me to call customer care and told to speak to them there was a lady who helped me from that branch sushma she helped out of the ways appreciated. But as no response from customer centre team. Later went to lodge complaint and went to main branch of sbi at nariman point.

Request you to please look seriously at my issue and help me with the best.

Regards,
Nidhi gala