State Bank Of India [SBI] — Fraudulent transaction - Issue not resolved even after 6 months

Address:

Madhura Nagar Branch, Vijayawada

I have received a sms on 22/02/2022 from an unknown sender requesting to update my KYC details through the link provided otherwise the account will be on hold. It looked like the message is from SBI. I have clicked on the link and provided the details. As soon as I submitted, an amount of INR 14, 381/- has been debited from my SBI account via Internet Banking. I recognized immediately that it's a phishing link which was received to me via sms. I made a call to the SBI customer care mentioning the incident thereby blocking my account. They raised a case with number: 85635919 and informed that the issue will be resolved in maximum 90 working days.

I waited and checked online and also over the phone to SBI customer care for the update. After 6 months, I found the status of my case is closed and the reason is unknown. Immediately I called to customer care, they informed that I need to submit some KYC form or something at my home branch along with the same case number. I have done the same and nothing happened since then. Altogether, it's been more than 7 months and yet none responding either at the bank or over the customer care. Hence, I am vexed and raising a complaint so that someone will look into it and resolve my issue. Otherwise, I would like to complaint in Banking Ombudsman on this as well.