State Bank Of India [SBI] — Home loan account transfer from sbi pune main branch to sbi pune local warje branch close to my residence.

Address:

411058

Hello,

This complaint is about - home loan account transfer from sbi pune main branch to sbi pune local warje branch close to my residence.

I have transferred my housing loan from axis bank to sbi in mar 2013 - it's a joint home loan account between myself & my wife.
Sbi housing loan maxgain account no.[protected].

After home loan transfer approval i was given pune main branch as home branch which is located near collector office, near bund garden police station, ambedkar wellesly road, agarkar nagar, pune - 411001.

Now, i reside in warje area of pune which is about 17 kms away from this branch.

While allocating i was neither asked for my preference of home branch location nor discussed/told about the home branch selection option at local racpc office in pune and they assigned this branch on their own discretion without my consent.

I found it extremely difficult to go to the other corner of the pune city, when i have any work or need any document or need support from housing loan perspective & hence wanted to get this account transferred to closest sbi branch in warje area.

Me & my wife have back pain issue and we are not at all comfortable going to a branch 17 kms away from house when there is a sbi branch in warje area in close vicinity of my house.

On 25th jan 2014 - i submitted in writing a letter to sbi main branch manager mr. Vishal saroj (As-3496) requesting to transfer my home loan account from pune main branch to sbi warje branch (Branch code 16847) which is closest to my residence. Letter is attached herewith for reference. Till today there is no action taken on this.

Warje sbi branch address details -
Sbi, spandan shop no. 4 & 5 opp mai mangeshkar hospital mumbai bangalore highway popular nagar warje pune 411058.

I am very much disappointed with sbi attitude on customer request response - i found it extremely unprofessional.

I would request to help me transfer my sbi home loan account to warje branch.

Thanks & regards,
Mandar m. Dabhadkar
Mobile +[protected]