State Bank Of India [SBI] — indian passport application payment - application number - 17-[protected] - payment pending for a month

Address:Ernakulam, Kerala

This is regarding the application number 17-[protected] for the application of the indian passport.
We have made a payment of rs.2000 towards the passport application fee a month back to the sbi but the the status of the payment is still in pending. We are unable to reach out to the contact number given in the passport seva site. What is the use of this unreachable number?

The amount has been deducted from our bank and we still have no information about what is happening with the payment nor are we able to proceed with the passport application. The passport seva customer care is of absolutely no help and they keep telling us to contact sbi. The sbi number is unreachable nor are they responding to the mail.

We are entirely blocked for the passport application currently and have also lost our money.

Payment bank - federal bank
Transaction id[protected]
Payment date - 11.09.2017

Please take the necessary action toward this issue.
The fact that none of the parties are able to even answer on what is happening here is extremely disappointing.

Thanks and regards
Akhila nair
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