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State Bank Of India [SBI] — late credit ppf account

1. Ppf account no:[protected] in the name of indhumathi-varatharajapuram branch - coimbatore

2. Ppf acoount no:[protected] in the name of kaushik rajaraman - varatharajapuram branch - coimbatore

I have given two cheques for clearing to ppf account in the names of v. Indhumathi & kaushik rajaraman on 29/04/2019 wide cheque no :000160 & 161 for rs.50000 each from karur vysa bank. The amount was debited in my kvb account 30/04/2019 (Account statement for same is enclosed). Till yesterday evening the amount was not credited in the corresponding ppf account. This was immediately communicated to i branch manager and registered the compliant. Further the branch manager replied that it will be credited immediately. Today when i verifying the same through net banking found that amount credited on 02/05/2019 instead of 30/04/2019. I immediately called the branch manager and enquired this. He replied that amount reached our account 30/04/2019 after 7pm (After bank closing hours). Since this a cts cheque how it will be accounted on 02/05/2019. The manager told that this our regular procedure and not possible to account on 30/04/2019. Further i told the manager that i am going to escalate to matter to your agm-customer care. He replied that you go and tell to anybody no problem for me. We feel that in the branch manager level valuable customer can not be treated in "rough & tough manner." further it is noticed that in the recent days branch staffs /managers behaving like this in the varatharajapuram branch is continuing. Request to enquire the matter and provide solution for our problem.

Complaint Status

[May 10, 2019] State Bank of India [SBI] customer support has been notified about the posted complaint.
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