State Bank Of India [SBI] — making fool to each and every phone banking customer

Address:STATE BANK OF INDIA, 100001

I transferred money to My Father's SBI Account in January successfully via Phone Banking. But now in February and March I can't transfer Amount because of Absence the option Generate OTP during Phone Banking. Against this I talked to more than Five SBI Customer Care Executives but All are Helpless They really don't know anything about State Bank of India that's why I am really frustrating with STATE BANK OF INDIA and also with SBI'S CUSTOMER CARE SERVICES. I really want to know when this problem would be resolved?
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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