State Bank Of India [SBI] — mobile banking, money debited but recharge not done

Address:

Murshidabad, West Bengal, 742123

Dear Sir,
I am Debasish Ghosh, I was trying to recharge my mobile 8/05/2018 but the recharge was unsuccessful eventhough, my money has been debited from my account. Please help me to solve this problem. I am providing the details below.

Recharge 1.

Ac no. [protected]
Mob. [protected]
User id. RDEBASISH
Service provider. Vodafone
Amount of recharge. 100
Reference number. TID
: UH[protected]Recharge not done)

Recharge 2

Ac no. [protected]
Mob. [protected]
User id. RDEBASISH
Service provider. Vodafone
Amount of recharge. 100
Reference number. TID: UH[protected] Oper Ref :ONR[protected] ).(recharge done)
I booked a complaint on sbi with a ticket number [protected] and its resolved without being solved. I talked with my service provider but they have no history about the failed recharge. This is the second time I am facing the sAME ISSUE. Being a nationally reputated bank like SBI, these guys are also picking money illegally from their customers. I'm uploading picture you can see one successful recharge one is not. This time no more trust on SBI.

Regards,