State Bank Of India [SBI] — money deducted from account but cash not dispensed from atm

I am an account holder in state bank of india, parvathipuram, vizianagaram district, andhra pradesh. I have tried withdrawing an amount of 10000 from an andhra bank atm located in gmr nagar rajam with atm id: h1836101 on june 19th 2018.

Amount was deducted and cash was not dispensed a message was displayed as below.
Transaction was declined
Response code
Unable to process

Amount was not yet credited to my account
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My registration number is [protected]. My exam is on 8th july. I have my reservation on 7th july. I will not be able to attend the exam. Therefore kindly change my dates to 1st or 7th july.
It would be so thankful to you if you consider my genuine reason for change of dare of exam.

Shitaldupare's reply, Jun 19, 2018
Sir kindly look into my matter since it would be loss of 10 thousand rupees if I cancelled my tickets for the sake of exam. Kindly rearrange my exam date on 1 st or 7th of july.

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