State Bank Of India [SBI] — noc certificate for my sbi credit card

Address:

Guntur, Andhra Pradesh, 522002

I have raise a request for noc certificate, initially sbi customer care agent told me in call like this certificate will be received in your registerd home address. as my registerd home address is Banglore but I am currently staying in Hyderabad, so I requested them to deliver via registerd mail id.they accepted it but till now I haven't received any noc certificate.when I call back to them they are telling noc doc is ready and it will receive to you by today.
Already 10 days gone no progress on this .
I need this doc as soon as possible.please help me on this issue.