State Bank Of India [SBI] — Non compliance with standard norms

Address:	Darjeeling, West Bengal, 734014
Website:	sbicard.com

I am currently holding a sbi credit card. During the month of june, the sbi promptly deducted the due amount. The sbi card team deducted an excess amount due to non accounting of their unbilled transactions. After repeated reminders and emails, a customer care no which is not useful at all, the team has not yet refunded the excess amount. The matter is now about a month old and the team us still unable to resolve the issues. The customer care no does not work and the email replies are very late. The sbi card should keep in mind that this a banking business and replies cannot be so laid back. This is not the first time that the sbi card is doing so. On a previous occasion, inspite of the transaction being in emi basis, they deducted the entire amount. The amount was refunded back after a very long time.