State Bank Of India [SBI] — Non usage of Credit Card but still Charged

Address:	SBI Cards and Payment Services Limited (SBI Card) (formerly known as SBI Cards and Payment Services Private Limited), DLF Infinity Towers, Tower C, 12
Website:	sbicard.com

Respected Authorities,
I had applied for a Credit Card at Amritsar Cantt Branch in June 2022. Neither me or any person from my family collected the card in person nor was it delivered to my mentioned address. My brother enquired about the same at our local post Office ( GPO Amritsar) and it was never delivered to my address. So I never used it. Then also Card issue charges were applied in July monthly statement Rs.589. As I didn't get Card I called up to the authority in the branch and explained the issue (Kanika Kapoor- [protected]). As per her she had registered my complaint and sent an email to resolve the same and told me that the amount will be waived off as I had not got the card and not used it as well. Moving to the next 3 months August, September, October the issue was unresolved despite my repeated complaints and requests. I also talked to Ajay Markan at SBI Branch ([protected]) and explained my issue. He also assured me of the resolution of my problem but to no use. He said that he had filed my complaint at the respective desk and sent an email in the same regards but the issue still persists. The statements for these months reflected my increasing Credit Balance Amount to be paid. As of Today November 21, 2022 it stands at Rs.4316. I made a call to Customer care and after explaining myself to them they have blocked my Credit Card on November 10, 2022. They also talked to Kanika Kapoor Mam on a conference call. Ajay Markan had also told me if my credit Card is blocked then I don't need to pay the charges on the same but then also I got an email from your end with pending charges at Rs. 4316.Now, As I haven't used the card nor have it physically in my possession please tell me Why should i pay for a service which has not been availed by me. Please look into the matter and resolve it asap.
Credit Card No.xxxx1018