State Bank Of India [SBI] — Not cooperating to open new account

Address:

Ahmedabad, Gujarat, 382460

Resp. Sir,
I m having saving ac. Already in sbi here. But whenever i go to the branch for opening current account or any friend's saving, nobody takes an interest in opening new account.
Should i beg them? One side banks are approaching new customers to open new accounts, and the other side branch here are show lazy ness like "come tomorrow, come on monday, or we dont have form, etc etc"
Whose responsibility is this? Even they don't know how to activate online banking, and says that "we don't have kit, or etc"
Pls its my humble request to pay immediate attention over here. Because what should a person do to open a new account? We cant beg to them.
Yours faithfully,
Pallav n thakkar
Dhandhuka-382460
M.[protected]