State Bank Of India [SBI] — not deducting emi through ecs by branch and charging interest in my loan account.

Website:

www.sbi.co.in

Sir, this is very sorry to say that i transfer my home loan from corporation bank to sbi bank, parliament street, 30 regal building in feb 2018 after fulfilling all the formalities, a loan amount of rs. 1759850/- was disbursed on 06/02/2018 and since then i start requesting to bank executive mr manoj soni on his mobile no [protected] as well as to mr satveer singh on [protected] to deduct emi through ecs from my idfc bank whose ecs mandate was given to mr nalin naik/branch manager while completing the formalities one month before the disbursal of loan but they do not take the cognizance of my request and keep on assuring that it will be done whenever i used to ask and on the same time i also used to say that if you are not deducting then interest will not be born by me due to your fault but every time they said it will be done, but on date once i got the statement of my account on my watsapp by mr manoj soni then i found that from feb to april they have levied the interest on my loan account and now the outstanding balance is rs.1781685/-. They have charged interest rs. 9260/- on 28/02/2018 and rs.12575/- on 29/03/2018 which is totally wrong since i had already completed all formalities for ecs transaction of my emi from my salary account in idfc bank as well as i submitted 6 blank signed cheque leaf of idfc bank. My prayer is to wave off the interest levied on my account due to fault of loan disbursing dealing employee since i am not at fault at all. Moreover my accont in idfc bank never short of money and same has been verified by bank executive after taking statement of 6 month. I request to take the action against the defunct employee and refund my money which has been charged on account of interest without my fault.