State Bank Of India [SBI] — over charging and disallowing certain services

Address:

Faridabad, 121002

I'm an army veteran lt col chum bahadur k c with my sbi an acct [protected] as it is a dsp acct. I availed home loan under this acct but the interest rate is 10.3 which is common to all customers. Also my card is a gold card which is supposed to be a diamond one. Kindly resolve the issue and oblige.

As per mou signed by the sbi and the army, army personnel and pensioners are entitled certain facilities as mentioned above which are in force till date but i've been denied of all these services and levied excess interest on home loan for the last eight years. It may kindly be revised and excess amount levied or recovered be refunded to me at the earliest.