[Resolved]  State Bank Of India [SBI] — over charging - credit card

Address:

Gurgaon, Haryana, 122001

Regarding SBI Card no. [protected]

It took almost 1 year of my writing numerous mails to the SBI to provide me the statement and they send 83 individual statements which I have to sort out . Anyway, the issue is that I was offered one time account close at Rs.35000/- or 16000/-as settlement amount.I wanted to rectify my cibil and was interested in paying Rs.35000/-, so I personally spoke to their official
Mr.Joshi regarding my financial position and requested him that I can pay the 16000/- amount in instalments, and if all goes well with me then I would like to clear the balance amount of Rs.19000/- to close the account by paying total amount of Rs.35000/- which Mr. Saurabh Joshi at that time agreed, but after I cleared 16000/- and went back to him to pay the remaining 19000/-, he backed out. He said that his team is not agreeing and he will not be able to extend that relaxation . SBI team's unethical, unprofessional approach has led me to go through the hardship, where I am now finding it difficult to approach institutions to avail any loans.

I have been writing mails to SBI Chairman's office for last one year and there is no reply from their office. They simply send the mails to the place from where the problem got escalated. If the credit card division failed to resolve and chairman's office is not ready to listen to the customer's plight even after 1 year of mail trail then their office is failing in every aspect of customer satisfaction.

If Chairman's Office also fails to resolve, then where a customer should go. The only way forward is to go public or legal. SBI bank may have big legal team or there may be plethora of advocates, over confident of winning cases with their legal terms feeling proud in cheating the poor indian citizen. I have waited for quite some time and can not wait any more so I would request you to please get resolved my issue. I will also be lodging this complaint with institutions of print and electronic media, police, courts of law, Govt. regulator. Ministry, ministers, NGO’s, social and public forums to see common person's plight.

I must show every one that how they are squeezing blood of a common man that even after paying Rs.112000/- against my principal amount of Rs.41611/-, they still demand Rs.31000/- using Cibil to their advantage.Please take this issue to a level becomes bigger and can expose all misdoings of them who are using technical terms to fleece the innocent customers. So, once it's out in the open it will be difficult for them to cheat and swell their coffins

Regards,
Karan Puri
M10, South City 1,
Gurgaon.122007
[protected]
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