State Bank Of India [SBI] — payment failure (need refund)

Address:

Vill-lehroda ,teh-narnaul,,diss-mahendergarh, Mahendragarh, Haryana

On the date 3rd and 4th April I withdraw
10000 and10000 to my account respectively (acc no.[protected])by Aadhar card (Aeps)with the help shgb bank bc (Aadhar no.[protected] this amount debited to my account but not credited to bc I try to complaint on customer care no but all the time they say either server problem or your data is not showing then they say To go your hometown bank but I also visited bank many times give many handwriten application but they Dennied to take any complaint they say go to bc'sbank but they also Denied to take any complaint .I kindly request to you please take a look at this issue and solve as soon as possible