State Bank Of India [SBI] — PPF record lost by Bank

Address:

Varanasi, Uttar Pradesh, 221002

Hi my name is santosh kumar yadav, i have ppf account in s b i, maqbool alam road, dig colony, varanasi, u. p. 221002

Problem
—

I received a call today form [protected] (surya prakash mishra)
He told me my ppf account form has been destroyed,
I opened my ppf account in september 2014 and i get this call 23 january 2017 morning,

My status is now nri in bank, i changed my normal account as a nro account because now i work in spain from december 2015.

(1) my question, is it possible to get destroy someone's ppf form by bank (by mistake) after 3 years of account opened?

He is asking me to come india to refill again the ppf form and it's not possible for me to ask for leave again (i just returned from india in january) and also i can't afford flight tickets at this time.

(2) is it not possible to fax the ppf form? because surya prakash (who called me on phone) says no fax is not possible.

I want to launch this complant to sbi, and want some help,
Because i can visit indian again in december 2017 only, and fill this form then.
Please help me.

Thanks.