State Bank Of India [SBI] — problem regarding refund

I had a refund of rs 256.48 from amazon regarding a product. It was sucessfully generated on 1/12/2017.. Bt the refund process somehow stuck in sbi credting process.. Till date it is not shown in my account.. My refund reference no is526959.. Sbi castomer care also didnt help at all.. Plez solve my problem. Though i described everything u r redirecting me to mske it more long... Is this really help?? Long email quick solve..
What is this??? Really disgusting... I dont i could ever get any help from sbi...
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    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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