[Resolved]  State Bank Of India [SBI] — red bus amount not refunded

I booked my ticket from redbus which was on 10th august, 2019 from agra to bareilly at 2pm but my due to some technical issues it headed back to agra again. The poeple who paid on the spot were given their amount back, the online ones are still left. I filed a complaint on redbus, they looked into my matter and asked me to furthur contact my bank customer care as they have processed my request. I have got no reponse from the bank side. Therefore its a request to please refund my amount, its been 15-20 days and i haven't got any favourable amount from the other side.