[Resolved]  State Bank Of India [SBI] — refund from amazon not credited to my account

Address:

Dausa, Rajasthan, 303303

I've an refund from amazon ecommerce of rupees 856.31 which they have processed on 02 september 2019 vide refund reference number #[protected]Given by amazon). I've contacted amazon customer care operator many times every of them said that we've processed your refund please contact sbi customer care regarding this one of them said that may be this is pending by them so you (I) have to file dispute form towards this to sbi but as they said i've contacted them too but they (Sbi customer care) told me that this is the direct transfer from amazon to your account and they did not know any way to file dispute form they only asked me for utr no of refund transaction done by amazon but amazon operators are not providing me utr no please see amazon letter provided to me after refund initiation and help me to encash my refund asap.