State Bank Of India [SBI] — Refund has not been provided for unauthorised transaction

My complain regarding unauthorised transaction of Rs. 12155.76 /- on 04/11/2021 with complain number[protected] is still in pending status. I reported the incident to the bank on the same day and I was told that resolution would be provided within 10 days. But status is same { Your Complaint has been routed to Internet Banking for immediate redressal, Complaint/Service Request Status/Resolution : Sent to Approver } since last two weeks and amount has not been refunded yet.