State Bank Of India [SBI] — Refund is not issued by bank

Address:

89,NARSANMANE,CHITRAPUR,SHIRALI2,BHATKAL

My name is Nikhil and I had ordered Gadget wagon tv wall mount of RS. 1143 Amount in Amazon on 31/10/2020
and after 12/11/2020 I returned this order due to personal reason. And on 17/11/2020
Amazon initiated the amount to my card but I still didn't get the money, as of my account is closed on 4/11/2020 and my account number is [protected]. Amazon sent this reference number
#501263 and told me to fill charge dispute form but State Bank Of India doesn't have such policy. So
please kindly respond to this complaint it's very urgent. My card number is [protected] is the card in which i paid my payment on 31/10/2020 and is not working because it is closed so I request you to send my money to my another sbi account and I am sharing its card number here [protected]
Thanks you sir