State Bank Of India [SBI] — Refund not credited to my sbi account

Address:

shanti nagar jharsuguda

I am accepting a refund of 5849 from flipkart on 16th oct 2020 they said the band delaying the transaction. when i asked for the ref no they provided me this.
ARN No-
85215220291041483335004
later they send me this
PZT[protected]ASJ03
they directed to contact bank.
mode of transfer is card.
my no-[protected]
ac-[protected]