State Bank Of India [SBI] — Refund not received from SBI

My name is Shahid and I had ordered a Mobile phone of Rs 10999 which is Redmi note 9 on Amazon on 10 November 2020 and after that, I returned it on 11 November. I returned it for some personal reason. And on 11 November, Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this refund reference number-851496. And told me to visit branch or call SBI customer service. Amazon asked me to tell my reference number to SBI, then SBI will resolve your problem but SBI says that they do not have these type of policies and Amazon cheats with their customer. SBI also neglected to fill charge dispute form and Said-"Charge dispute is nothing and Amazon is cheating with you".So please kindly respond to this complaint as it is very very big concern for me.
Thank you.
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