State Bank Of India [SBI] — refund not received in my bank account

1 Review
Singur, West Bengal, India
 dasprojan on Jun 24, 2019
I purchased one item of worth Rs. 4700 through Amazon and returned it back. Amazon sent me one mail regarding refund by mentioning that refund was processed successfully on 6/13/2019. The amount should reflect in your account by 6/20/2019.
The Refund Reference Number for the transaction is[protected].

I didn’t receive any refund in my account as of 6/24/2019. Hence I called Amazon customer service for help they told me contact SBI help centre as only my bank will be able to provide me with the information why the refund is not yet reflected in my account. I contacted them but when they heard that refund is coming from Amazon they clearly told me that they couldn’t help me to track anything with the reference no so ask me to contact Amazon.
So in this situation feeling really helpless. Please help.

refund not received in my bank account

Complaint Status

[Jun 25, 2019] State Bank of India [SBI] customer support has been notified about the posted complaint.
Updated by dasprojan, Jun 24, 2019
My contact details are as follows-
Projan Das
Mobile- [protected]
Mail id- [protected]
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    State Bank Of India [SBI] - refund not received in my bank account