State Bank Of India [SBI] — refund not yet received from sbi

I was supposed to receive refund from amazon for the order which they had cancelled.
Amazon provided me refund reference number but the sbi customer care is saying that we will not help you with refund from amazon.
They are not accepting my refund reference number.
It has been 13 days since my refund was initiated by amazon but i have still not received it.
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