State Bank Of India [SBI] — refund of rs 13500/ against a sbi false transaction

Address:

Bokaro, Jharkhand, 827006

To
The Branch Manager,
State Bank of India, City Centre. Sector-IV,
Bokaro Steel City, Bokaro-827004(Jharkhand).
E-mail: [protected]@SBI.CO.IN
Ref: 1. My Account No: [protected], Branch Code: 246, IFSC Code: SBIN0000246,
STATE BANK CLASSIC CARD NO: [protected]
2. False transaction Sms read as: BP-ATM SBI[protected]:12
Rs 13500 w/d at SBI ATM S10E[protected] BOKARO STEEL CITY BOKARO fm A/c x5733 on 20/12/2017.Txn#1000. Avl.bal Rs.223.43. Download [protected]@www.yonosbi.com
3. Registered Complaint Ticket No:[protected] dated:[protected] time:08:45
Sub: Requisition for refund of Rs.13, 500/-(Rupees Thirteen Thousand Five Hundred Only) that was debited against a false transaction No:1000 at SBI ATM S10E[protected] Bokaro Steel City, Bokaro from my Account on dated 20/12/2017 at 22:12 Hr as per the Sms received.
Sir,
With due respect I Sri Bighna Bhanja residing at Qr.No:1184, Sector-6B, Bokaro Steel City bearing SBI account No: [protected] beg to state the following few lines.
With humble submission that on the way to home from my duty place Bokaro Steel Plant I entered the ATM Room at around 22:05 Hrs on dated:20/12/2017 with my ATM Card for a withdrawl of Rs.3000/-(Rupees three thousand only).As I remember I tried at two ATM for the withdrawl one after another but both the machine couldn’t dispense money with the display on the screen as “UNABLE TO DISPENSE CASH”. Again I moved to next machine for the Cash withdrawl and got cash of Rs, 3000/-(Rupees Three Thousand Only). Then after completing process by pressing “CANCEL” button I went onto my home with the cash.
At the morning on next day when look at my cellphone I saw two Sms received read as:
1st Sms read as : BP-ATM SBI [protected] 22:10
Rs 3000 w/d at SBI ATM S10E[protected] BOKARO STEEL CITY BOKARO fm A/c x5733 on 20/12/2017.Txn#6100. Avl.bal Rs.13723.43. Download [protected]@www.yonosbi.com (TRUE TRANSACTION)
2ND Sms read as : BP-ATM SBI [protected] 22:12
Rs 13500 w/d at SBI ATM S10E[protected] BOKARO STEEL CITY BOKARO fm A/c x5733 on 20/12/2017.Txn#1000. Avl.bal Rs.223.43. Download [protected]@www.yonosbi.com (FALSE TRANSACTION)
Then immediately I checked the account statement through net banking and found the amount deducted from my account and made a complaint at customer care portal available on SBI Online. I received a registered Ticket No: [protected] dated: 21/12/2017 at 08:45 Hrs.
Then I went to my SBI home branch and met with Mr.Khan, a SBI Official at Clearing Section described the detailed incidents he suggested me to wait for 7 working days for complaint resolution.
After that in reference to complaint I received a message on my registered mobile read as on “ BZ-SBIPSG[protected]:08 Your Complaint with [protected] is under process for resolution & status is given as: ‘CLAIM RAISED ON 22/12/17 WITH ATM BRANCH. COMPLAINT WILL BE RESOLVED WITHIN 7 WORKING DAYS.’.
Furthermore on contacting with my home Branch Manager Mr.Arun a SBI Official on dated:[protected] he also advised to wait for 7 working days till the complaint resolution. I am going through a very critical mental disturbances because of this incidents.
Then I got a sms read as:”BZ-SBIPSG[protected]:40 Your Complaint [protected] has been attended to and closed after resolution as: Claim Rejected: This transaction is successful. Relevant documents sent to your Branch. This grievance has also been examined by internal Ombudsman of the bank. If you are still not satisfied with the resolution you may approach the Banking Ombudsman of the respective jurisdiction in terms of Banking Ombudsman Scheme, 2006..” Then I met with the home branch Official but still no positive response from their end.
Therefore I request you to be kind enough and take a necessary action for an justice resolution and refund the amount of Rs.13, 500/-(Rupees Thirteen Thousand Five Hundred Only), for which act of your kindness I shall be remain ever obliged to you.
Thanking You
Waiting for favorable quick action.
Yours faithfully,

(BIGHNA BHANJA)
Cellphone: [protected]
E-mail id: bighna.[protected]@rediffmail.com
Account No: [protected]
Date:23.01.2018 State Bank Classic Card No: [protected]
Place: Bokaro Steel City IFSC Code:SBIN0000246
Enclosure: 1) Scan Copy of my Bank Pass Book 2) Copy of Complaint Resolution Copy to : 1) The General Manager(NBG-Coordination) State Bank of India, Customer Service Department National Banking Group, State Bank Bhawan, 16th Floor, Madan Cama Road, Mumbai-400 021 Fax:[protected], E-mail: gm.[protected]@sbi.co.in