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[Resolved]  State Bank Of India [SBI] — regarding payment of tneb bill payment, transaction could not processed and amount not refund for igafzwipk4icv4001828

I had raised a complaint online with ticket no [protected] for my failed transaction while making the payment of Rs 171.00 to TNEB online portal. I was assured that issue will be resolved in 7 days but still I did not get the amount refunded to my account. My question is that why was failed and why does it take 7 days to resolve the transaction problem. Please kindly act immediately and refund my amount. I have attached the screenshot of the transaction in the attachment below to justify my claim. I was expecting an email about the status of transaction, but unpleasant experience with OnlineSBI internet banking
regarding payment of tneb bill payment, transaction could not processed and amount not refund for igafzwipk4icv4001828
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Complaint marked as Resolved May 16, 2019
After follow-up with tneb, payment was unsuccessful because the due date had crossed and after lot of follow-up, the amount was refunded today 16-may-2019. It was painful process to get the refund not happy with sbi

Complaint Status


[May 05, 2019] State Bank of India [SBI] customer support has been notified about the posted complaint.
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    State Bank of India [SBI]
    Customer Care Service
    Customer satisfaction rating
    28%
    Complaints
    24346
    Pending
    0
    Resolved
    6846
    State Bank of India [SBI] Phone
    +91 80 2659 9990
    State Bank of India [SBI] Address
    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
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