[Resolved]  State Bank Of India [SBI] — regarding payment of tneb bill payment, transaction could not processed and amount not refund for igafzwipk4icv4001828

I had raised a complaint online with ticket no [protected] for my failed transaction while making the payment of Rs 171.00 to TNEB online portal. I was assured that issue will be resolved in 7 days but still I did not get the amount refunded to my account. My question is that why was failed and why does it take 7 days to resolve the transaction problem. Please kindly act immediately and refund my amount. I have attached the screenshot of the transaction in the attachment below to justify my claim. I was expecting an email about the status of transaction, but unpleasant experience with OnlineSBI internet banking