State Bank Of India [SBI] — request for return of travel card amount no. travel card number:[protected] - reg

Nov 17, 2017

Updated by ammannababu Sir/Madam,

I'm Vadrevu Sai Kiran Mayee from Canada. I'm pursuing my masters degree in Canadian university. I have taken a loan of 20 lakhs for my education and living expenses. I have also teken SBI Foreign Travel Card (VISA). The living expenses are loaded in the travel card for the first month (5500 CAD).

I have opened an account in Scotia Bank (1649 Merivale Road, Nepean, ON K2G3K2, Canada). At first, I have transferred 2000 CAD from SBI travel card to my debit card(as a deposit) on 08 September, 2017.

Then again the Scotiabank officer had tried transferring 2000 CAD on 06 October, 2017 from SBI travel card to my debit card but then the transaction was declined. As I'm running out of my funds, I have requested for 1000 CAD transfer the same day from travel card to debit card and the transaction was success, the amount reflected in my account. Later I have received the mail saying that the 2000 CAD has been deducted from travel card but then the amount has not been reflected in my debit card account. Then after, I have contacted the Scotiabank officer for 2000 CAD transaction, they have replied that the correction has been made instantly as the transaction was declined so it might reflect in your travel card account in 48 hrs, but even today I'm unable to see the amount reflected in my travel card account.

I have visited the Scotia Bank couple of times saying that the amount is not returned to my travel card, but then they have clearly showed me that the correction was made from their side. They have provided me with the proof saying that the correction has been made. But still I'm not finding the amount (2000 CAD) in my travel card.

The transaction was done on 6 Oct, 2017 and the complaint has been lodged on 17 Oct, 2017 but then I haven't received any information then on. Even after mailing them for the status of the complaint. there is no response. I'm living in another country rather than my home country. I don't have any relations to support me here for the expenditure and it was almost to 1 month, I'm adjusting myself with just 500$. I don't even have funds to pay the next month rent or to buy groceries. I'm completely running out of funds.

I request you to kindly look into this situation and provide me the solution as early as possible.

Enclosed please find the receipt of the transactions and statement of account from Scotia Bank.

Travel Card Number:[protected]
Scotia Bank Card Number: [protected]
complaint thorough NRI Branch KOTI Hyderabad and personely and customer care number of time nearly 40 days completed no information
kindly help me

amanbabu cel No. [protected]