State Bank Of India [SBI] — sbi card, paid emi without getting loan

Address:

Sambalpur, Odisha, 768003

I am having sbi card from 3 months. I have read a facility provided there 'balance transfer'. After reading that i had done a transaction of 12, 800 balance transfer to my hdfc card. This transaction was done starting of this month dt. 04/10/2017 and at that point of time it shown within 5 days balance transfer will be done. Till now it not done and i have already paid the first emi. I have sited them 3 times by mailing in their customer care mailbox. No action taken from their end.
I have never heard about any type of loan that you deposit emi without having loan. Kindly give me a solution i deeply request.