State Bank Of India [SBI] — SBI deducted EMI INR 302812 .00 without disbursement the Loan Request for refund my money Loan account no[protected]_

Address:	Susanta Nandy Nibedita Sarani, Bauripara,Garer Dhar, Chandannagore, District: Hooghly, West Bengal, INDIA Pin-712136.
Website:	bank.sbi

Sub: - State Bank of India deducted EMI without disbursement the Loan Request for refund my money Loan account no[protected]

Branch-SBI-00056-Chinsurah Akhon Bazar, Hooghly, West Bengal
Dear Sir,
Facts
I, Susanta Nandy, had applied for home loan in State Bank of India, Chinsurah, Akhon Bazar Branch on 23rd December 2019. to purchase a property located at Sasthi Tala Chinsurah, West Bengal.
The loan had been sanctioned by SBI vide sanction letter dated 27th December 2019.

On 31st December 2019, I had requested State Bank of India to disburse sanctioned loan amount of INR 44, 80, 000 through banker’s cheque officially to Mr. Sudhanshu De, the owner of the property against which the loan had been approved.

Subsequently, on 10th February 2020, Mr Sudhanshu De inform me that due to his deteriorating health condition, he was unable to execute sale deed of said property, therefore, sale deed agreement between self and Mr Sudhanshu De had been canceled and Mr. Sudhanshu De returned me the advance amount paid to him. Immediately I informed State Bank of India to close said Loan account no[protected] with minimum financial impact and issue me NOC of the said Loan account no[protected] vide email dated 10th February 2020.

I had personally approached Branch Manager of State Bank of India for submitting application for closure of the loan account, but the gentleman advised me to continue with the same loan and search for some other suitable property and told me that he would arrange adjustment of this loan amount with the loan to be sanctioned against the new property.

Later, I had identified another property, applied for loan again, and on sanction of this loan, acquired this next property on 21st September 2020.

During disbursement of loan to me against this new property, I had noticed that the EMI Amount deducted against my earlier loan had not been adjusted with new loan. I had intimated the same immediately to the Branch Manager, and the gentleman reassured me that he would take care of this adjustment very soon.

Later, noticing no such adjustment, I started regular follow-up with the Branch Manager.

Vide email dated 22nd March 2021, State Bank clearly stated that the “amount adjusted”. Copy of said email attached for reference.

Vide email dated 17th April 2021, `State Bank of India stated that old loan has been closed by State. Bank of India on 1st September 2020
Vide email dated 24th May 2021 State Bank of India denied refund of my money which had been deducted from my account as EMI against my earlier loan.

Appeal to State Bank of India

The State Bank of India deducted INR 302, 812 from my savings account number [protected].No money was disbursed to me or Mr Sudhanshu De against loan account no[protected].

In the loan account statement, the State Bank of India had showed a debit of amount INR 44, 80, 000 dated 31st December 2019, which was never disbursed neither to me nor to Mr Sudhanshu De (seller of home property). In the email dated 24th May 2021 the State Bank of India has also confirmed that disbursement was not materialized ever against loan account number[protected]. So, it is aptly evident that no debit outstanding is there against loan account number[protected] since the signing date of sanction letter, i.e 27th December 2019 to till date.

I informed the State Bank of India vide email dated 10th February 2020 to close the loan account no[protected]. The email is enclosed herewith for your reference and record. I requested the State Bank of India more than once to close my loan account. In the email dated 24th May 2021 State Bank of India has confirmed that my Loan was discharged on 1st September 2020. Ideally my loan account was supposed to close on 10th of February or latest by 26th March 2020 (Three months from the loan sanction date), as no money was disbursed.

I am sending herewith following requests before the representative of State Bank of India for the necessary and immediate kind action

I am briefly explaining the issue here. State Bank of India deducted money from my savings account without physical disbursement of a single rupee to myself or to the property (Home) owner against the loan account. Ideally, the EMI repayment or any other repayment should be done by the borrower after she/he borrows money from the lender. In my case there was no debit outstanding against the loan account number[protected] until now. On the contrary, the State Bank of India had taken credit from me for an amount of INR 302, 812in the form of monthly deduction and final adjustment. The State Bank of India is refusing to refund the money deducted from my account. The outstanding interest amount is also increasing day by day against the credit given by me to State Bank of India. I again humbly request State Bank of India to refund INR 302, 812 alongwith interest claimed by me. I believe my claim is legitimate and lawful, as my money is still lying with the State Bank of India.

Although there was no physical disbursement of money against the loan account number[protected], still State Bank of India showed a disbursement of INR 44, 80, 000 dated 31st December 2019 in my loan account statement. I requested for transaction details from SBI, like UTR (Unique Transaction Reference) number, which was never provided by State Bank of India. I request State Bank of India to inform me about the beneficiary of the loan account number[protected], as my money is not being refunded by the bank. I also request State Bank of India to inform me about the beneficiary of my money, which the bank had deducted from my savings account without having any debit outstanding in my loan account


Details of incident describe as below.

Sl No Date Details of occurrence Amount in INR Remarks
1 27 December 2019 Loan application No -LOS applicationlD[protected]. 4, 929, 600 Loan sanction letter attached
2 30 December 2019 Loan amount-4, 929, 600 4, 929, 600 Reference-RACPL/HL/27.12.2019 SBI Chinsurah Akhon Bazar
3 31 December 2019 Third Party cheque Sudhanshu De-- Not disburse 4, 480, 000 Loan sanction letter attach
4 10 February 2020 Loan Closing application-via Email Attached email for your reference
5 05 March 2020 Physically appear for submission of loan closing application-Refuse to receive
6 05 February 2020 First EMI deducted 41, 000 Bank statement attached
7 05 March 2020 Sesond EMI deducted 41, 000 Bank statement attached
8 05 April 2020 Third EMI deducted 41, 000 Bank statement attached
9 05 May 2020 Fourth EMI Deducted 41, 000 Bank statement attache4d
10 05 June 2020 Fifth EMI Deducted 41, 000 Bank statement attached
11 05 July 2020 Sixth EMI Deducted 41, 000 Bank statement attached
12 05 August 2020 Seventh EMI Deducted 41, 000 Bank statement attached
13 01 September 2020 Loan closed and deducted INR 15821 from my avccount [protected] 15, 812 Bank statement attached
14 01 September 2020 Refund not receive
15 07 November 2020 Physically appear for submission of refund request letter Refuse to receive
16 07 November 2020 Letter submitted for refund request via India post Document attached
17 17 March 2021 Refund requested via Email Email scan copy attached
18 22 March 2021 Reply receives from SBI-1st Email scan copy attached
19 25 March 2021 Reply to SBI against email dated22.03.2021 Email scan copy attached
20 08 April 2021 Letter submitted for refund request via India post-Vide docket numberRW[protected]IN Email scan copy attached
21 17 April 2021 Email Receive from SBI regarding email on 22.03.2021-2nd Email scan copy attached
22 02 May 2021 Reply to Email dated 22.03.2021 and 17.04.2021 Email scan copy attached
23 24 May 2021 Reply receives from SBI-3rd Email scan copy attached
24 30 May 2021 Email to SBI regarding in response SBI email dated 24.05.2021 Email scan copy attached


Since February ‘2018, I have been posted at Bangladesh by my Employer for execution of Power Project & it is not possible for me to follow-up personally at Branch to resolve the issue.

In this situation, I request your kind intervention to resolve the above issue in my favor & arrange to refund the moneyRs. 3, 02, 812/- (Rs. 2, 87, 000 & Rs. 15, 812) at the earliest and oblige.

Thanks & Regards
Susanta Nandy
Nibedita Sarani,
Bauripara, Garer Dhar,
Chandannagore, District: Hooghly,
West Bengal, INDIA
Pin-712136.
Mobile / Whatsapp: +91-[protected].
Alternate Phone Number: +88-[protected].
Email: [protected]@rediffmail.com