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State Bank Of India [SBI] — Sbi fraud call

I got a cal from sbi credit card and they made 2 transactions of rs 5000 each. The fraudster took advantage of a complaint which i had raised earlier and asked me to share the otp for processing the complaint. They had all the details about me the 16 digit card no, expiry date and even my address. How do they had so much of details. Are the sbi employees involved in this or are the sbi selling the customer information to fraudsters?

The cell no from which i received the call is:- [protected] and it belongs to jabalpur, mp with a register mail id seema. [protected]@sbi.co.in and the transaction were carried out with the name e-billing solutions.

Can you please take action on this and reverse the transaction.
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State Bank of India [SBI] customer support has been notified about the posted complaint.
Aug 30, 2017
Updated by manoj2022 What action did SBI take on my complaint? I had registered a complaint with SBI and i was told that SBI executive would call me by 25 June on this, but no sign of any call from SBI till now.
 
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What action did SBI take on my complaint? I had registered a complaint with SBI and i was told that SBI executive would call me by 25 June on this, but no sign of any call from SBI till now.
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