State Bank Of India [SBI] — threatening calls from sbi - complaint not resolved - fraud transactions

Address:

New Delhi, Delhi, 201014

Hi,
I am writing this complaint now after so much of suffering from SBI collection goons. Everyday I have been receiving calls for the disputed amount and no body is ready to resolve my long time due complain.
I have been threatened on calls and the language used is extremely offensive and derogatory.
I hold a credit card with SBI for a very long time and has cherished the association. I have been making timely payments everytime without any failure till now.
However, in the month of Dec18, there was a fraudulent transaction of[protected] + 2000) happened on my credit card. I reported this transaction on the very same day and informed them that the card was in possession throughout but I received 3 payment deduction messages (somewhere in Mahipalpur). Advisor suggested me to block the card and asked to report the same after 48 Hrs. I did the same and raised a compliant SR[protected] and also shared my dispute form.
I didn't get any communication/resolution despite of my several calls to customer service.
Now in the month of Feb, due to no response from the team I stopped paying for my Credit Card pending amount as I was charged for the disputed amount regularly.
I had requested collection agents repeatedly to check and help me get a closer for my compliant.
I received a call in the month of Mar'19 saying that temporary credit has been credited in my account against the dispute...I was ready to pay the amount but soon I received another email saying that the temporary amount has been reversed. The RCA mentioned in the mail was not in concurrence to the nature of my complaint. I reverted on the email however still no response from your teams.

Now, I have been receiving threatening calls from your collection agencies and no body is able to understand the problem.
This is really unfortunate as you have created a mess here and exploited your customer.
I want to get this account closed forever and get over it, can someone help me now????

Regards
Preeti Sharma