State Bank Of India [Sbi] — transaction declined and account credit

1 Review
South 24 Parganas, West Bengal, India
 suparna5995 on Jan 8, 2018
The branch manager
Bank name: state bank of india
Location: krishnachandrapur, south 24 parganas

Sub: transaction decline and account debited (Account no :[protected])

Dear sir/madam,

With reference to above subject line, i did the transaction through aeps center and transaction got declined however, my account was debited.

Please find below the transaction details along with npci status also, transaction receipt attached with the letter.

Kindly process the request and reverse the amount in my account against the same
Customer copy - aeps deposit
Date & time: [protected]:11:24
Terminal id: [protected]
Agent id: dig1312973
Bc name: biswajit baidya
Matm req id: rdi01408
Rrn: [protected]
Stan: 702264
Txn id: 3259116
Uidai auth code: [protected]c685e[protected]eba90c10df7f79
Txn status: success (91) : issuer is inoperative
Txn amt: 2000
A/c bal: 0
Response code: 91
Response message: issuer is inoperative
Customer adhar no :[protected]
Acount no - [protected]
State bank of india

Complaint Status

[Jan 08, 2018] State Bank of India [SBI] customer support has been notified about the posted complaint.
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    No.65, St Marks Road, Bangalore, Karnataka, India - 560001
    State Bank Of India [Sbi] - transaction declined and account credit