State Bank Of India [SBI] — transaction declined and account debit

Address:

743395

Date:

To,
The branch manager
Bank name:state bank of india
Location: krishnachandrapur

Sub: transaction decline and account debited (Account no:[protected])

Dear sir/madam,

With reference to above subject line, i did the transaction through aeps center and transaction got declined however, my account was debited.

Please find below the transaction details along with npci status also, transaction receipt attached with the letter.

Kindly process the request and reverse the amount in my account against the same.

Particulars
Device code dig1312973
Npci response code
Rrn (Npci)
Transaction date 03/01/2017
Transaction time 12:37:08
Transaction type (Cw/cd) cd
Stan 275311
Issuer bank bin rbl bank
Issuer bank name state bank of india
Aadhaar no [protected]
Amount 2000
Error/response code ds
Remarks issuer is inoperative

Thanks & regards,

Yours faithfully
Biswajit baidya

Customer sign
Customer name :biswajit baidya