State Bank Of India [SBI] — uninitiated & fake penalty on car loan account

Address:

SBI Branch Name: BATAWADI, TUMKUR S.L.N.TOWERS, VIDYANAGAR B H ROAD, TUMKUR Pincode - 572103, Tumkur, Karnataka, 572103

Dear sir/madam.,
Car loan ac no. [protected] - subhashchandra h u
Sbi branch name: batawadi, tumkur
S. L. N. Towers, vidyanagar b h road, tumkur pincode - 572103
City: tumkur
District: tumkur
State: karnataka
Contact:[protected], ip-850786

Bank as charged penalty of 2900rs as non submission of vehicle rc document on 05/05/2019 but i have submitted the hard copy of document to sbi mg road branch where i signed loan document. But may be document was missed out again bank not contacted me or not intimated to re-submit the documents & not given time. Soon after also i submitted rc documents to mail id manjula b s manjula. [protected]@sbi.co.in & shared in whatsapp to mrs. Jalajakshi madam on [protected].

Kindly i request to remove the penalty charges on my loan account [protected]. Which is not my mistake.
Ticket number: [protected]
I was trying to contact bank through given contact no. Branch manager at telephone no.[protected] but no answer
And also complaint lodged on nch national consumer helpline & will proceed further if issue is not solved in next 2days - district consumer forma with grievance no, : 1306188

Regards,
Subhashchandra h u
[protected]