State Bank Of India [SBI] — void transaction refund not received.

Address:

Kolkata, West Bengal, 700088

Name: prathipati tulasi raj
Saving account number: *
Atm debit visa card: * * * *87
State bank of india, yeddumailaram branch (020537), medak district, 502205.
Transaction id: 88034519 via pos dated 18/10/18 at 20:23:36 hrs
Void sale id 88034519 dated 18/10/18 at 20:40:02 hrs.

Dear sir/madam,

We have conducted pos transaction by swiping card for payments against services offered by bigboss palace private limited on 18th october, 2018 for amount of rs.2, 495/- at 20:23 hrs which is then voided at 20:40 hrs on the same day i. E., on 18th october, 2018. Reversal was done with void transactions within few minutes from my remittance to bigboss palace private limited for amount of rs. 2, 495/-, which was duly certified by sbi through pos to said effects. After contacting customer care repeatedly to confirm reversal as well refering to checking statement of accounts for over 20 days, it was not returned back to my accounts as well beneficiary bigboss is also not credited for same amount till date nor it is returned to my account till date.
You are requested to please look into this issue on most priority and please arrange to credit either of this amount deducted from my accounts for payments made against purchase from bigboss palace private limited.

Thanks & regards.