State Bank Of India [SBI] — why self service passbook printing machine is damage for a several year ?

Address:

Sarthebari, Barpeta, Assam, 781307

Sir,
With due respect and humbly submission I beg to state that i am a customer of SBI sarthebari branch.i am very regret to SBI. I sadly saying that in our SBI branch self service passbook printing machine is damage for a several year.people are facing so many problems due to lack of this machine.We have been complaining about this problem to the branch manager for a six month but we are failed to get any solution.so I kindly request you to take necessary actions about this problem.i hope you will be sympathy to this branch customer by solving this problem.